How we take BPO

In business process outsourcing, or BPO, subcontractors like Global Talent BPO perform essential business operations in lieu of using internal staff. While many businesses have used external service providers, including freelancers, independent contractors and large-scale third-party enterprises at some point, the use of BPO has continued to expand. We expect this trend to escalate year-over-year as businesses of all sizes experience the benefits of business outsourcing firsthand.

While it was once the domain of entry-level tasks or one-off projects, BPO continues to evolve. Outsourcing processes, such as data entry, call center operations and payroll, have long been accepted as budget-friendly operations and management alternatives, but larger-scale business operations are now expanding the BPO landscape to more senior positions. We believe this adoption shift primarily comes down to the need for agility, connectivity and cost-containment.

Agility

Because businesses of all sizes, even smaller local businesses, now operate in a global environment, agility is a top priority. With competition as close as a few web clicks away, businesses must be responsive to the changing needs and expectations of their customers and prospects.

Connectivity

The advancement and integration of technology platforms has changed the way businesses interact and fulfill service obligations. The near-universal availability of connectivity and “cloud-based” data makes outsourced business processes accessible around the globe.

Cost Containment

The reduction of logistical and geographical barriers has also helped reduce the cost of outsourcing business processes. Further cost reductions become possible when businesses largely eliminate the physical overhead of maintaining staff, office space and equipment.

Combined, these drivers have fuelled the adoption of executive and managerial-level BPO, including financial operations, sales leadership and management, information and data technology, e-commerce front ends and fulfillment, and human resources management. Indeed, most business operations can now be outsourced to some degree.

Our Value Proposition

The drivers noted above can also be seen as benefits of business process outsourcing. But the value proposition of outsourcing to Global Talent BPO which has emerged as a catalyst for BPO services adoption by our valued clients

Currency Of Technology

When you select us as your service provider, we largely bear the cost of maintaining current technology, including software and communications equipment, and our clients leverage that cost over multiple clients.

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Expertise And Specialization

When you select us as your service provider, you can stay on the leading edge with top talent without bearing the full brunt of overhead and embedded costs for recruiting, training and certification, and onboarding.

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Budget Flexibility

When you select us as your service provider, whether you are a small or medium or large-sized business, you can maintain room in your budgets by engaging the services of outsourced business process consultants on a fractional basis. That means you can acquire the necessary senior-level expertise on a part-time and lower-cost basis.

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Performance Management

If performance falls short, it might be easier to migrate to new providers through business process outsourcing than to execute a performance management plan for internal staff, including terminations, recruiting, training and onboarding.

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Strategic Focus

Outsourcing business processes empowers our clients to maintain a strategic focus on its core competencies and competitive advantages. This helps our client organization to respond, adapt and lead within its market without being bogged down in supporting processes.

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Diversity

Our clients can often more easily execute diversity initiatives and meet corporate goals when they utilize our services from a different geographic area. It is important to note, however, that if outsourced workforce diversity is a key goal, that objective should be a prime factor in the selection and engagement of outsourced staff.

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Our Differentiators

6 reasons to outsource your BPO services functions to Global Talent BPO

Save up to 70% on staffing costs!

Affordable staffing is the number one reason why companies outsource their business functions to us. Through outsourcing, you can save up to 70% on employment costs through our cost-effective solutions.

Diversify your workforce

Outsourcing can help you diversify your workforce by letting you access our world-class remote teams. You leverage our outsourced team’s skills, talents, and expertise – at a fraction of the price!

Get focused on your core tasks

Who does not want a lighter workload? We partner up with our clients based on long-term strategic partnership perspective so that our clients can free up their departments of extra responsibilities, allowing them to focus on core tasks at hand.

Instant teams - auxiliary and core roles

Outsourcing to us allows our clients to build either their core team of staff (operations), or auxiliary support teams (customer support, logistics). Either way, our clients can get the best staff, at the best prices!

Affordable external expertise

Outsourcing is not just about low-level back office support roles. Access our expertise to guide your business through challenging times – from sales, marketing, technical, and leadership roles.

Optimize resources

Outsourcing to us allows you to let go of expenses that comes with hiring an in-house team. From extra desks to extra office space, outsourcing firms take care of your overhead expenses for your team.

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Our Ethical Outsourcing Practices

As one of the leading BPO companies in the global outsourcing sector, Global Talent BPO has always been tuned in to our clients’ concerns about ethical outsourcing. We are ISO-27001:2015 certified.

Clear Communication

We make sure that our line of communication with clients is clear. Full transparency is implemented about schedule on transition and pricing. We also make sure that our privacy policies and outsourcing ethics practice are defined clearly.

Legal Measures

Our Service Level Agreements or SLAs with our partners cover all legal aspects of the outsourcing relationship. We also require a Non-Disclosure Agreement with employees and third-party service providers to ensure our clients’ interests are protected.

Data Privacy and Confidentiality

We ensure your data privacy and confidentiality measures are strictly enforced in line with ISO-27001:2015 information security standards. To fully ensure complete confidentiality of our clients’ customer information, we secure password protected systems, VPN (Virtual Private Network), encrypted servers, and firewall protected networks.

High Value Employee Selection Criteria

We impose a stringent hiring measure to ensure that the talent our partner hires meets our standards. Thorough background checks of employees are conducted, which is followed by tough selection processes. The end result would be employees who are team players, honest, ethical and responsible.

Choosing Global Talent BPO as your outsourcing partner not only means that you will get the best outsourced staff and resources for your business. It also means that you choose to outsource the ethical way possible.

Teaming up with a trusted partner guarantees your business operations addresses all of your ethical outsourcing concerns.

We Empower Our Customer Service Representatives – The Faces of Our Client’s Business

Our customer service reps are your customers’ first point-of-contact and can make or break your brand.

With their interactions, they can increase the lifetime value of our client’s customers by giving them an unforgettable experience.

For this, our customer service reps are highly knowledgeable about the products and services sold to the client’s customers. Also, they are fully equipped with easy-to-search knowledge bases and are able to translate that information to the customer in terms that are easy to understand.

Besides, they are provided access to all the customer transactions and customer interactions on one interface. For this, we integrate all the channels – website, email, voice, chat, SMS, messaging, chatbots, mobile apps, and social.

This is achieved through our omnichannel platform integrated with CRM, helpdesk, and other IT infrastructure.

All of this would create our client’s brand credibility in their customer’s minds.